ALL 160 DRIVING ACADEMY LOCATIONS ARE CERTIFIED BY THE FEDERAL DEPARTMENT OF TRANSPORTATION’S ENTRY LEVEL DRIVER TRAINING REQUIREMENT THAT WENT INTO EFFECT 2/7/22.
Career

160 Driving Academy is seeking a highly driven, energetic, and organized individual to add to our team in Evanston, IL. This is an in-person role requiring a presence in our headquarters office. As an IT Support Engineer at 160 Driving Academy, you are a vital member of the 160 IT Service Desk team. You will play a vital role in providing technical services, project development, and support for our internal users.

Responsibilities
Job Description:
Work as part of a team, interacting with upper management, field teams, and peers collaboratively
Answer incoming support requests in accordance with SLA standards, utilizing Jira ticketing system, and document issues, achieving full and timely resolution
Assist with national projects, including documentation, training, and deployment
Participate in asset management activities (creating inventory reports, order tracking, etc.)
Participate in the development and implementation of standards and process improvements, striving for continual improvement and industry best practice methods
Education Requirements
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate’s or higher degree; OR appropriate combination of education and experience.
Desired Skills
Need to be:
Self-Starter with the ability to handle complex tasks while maintaining pressing deadlines without being prompted by management
Detail-oriented
Professional and highly organized
Logical and determined problem solver
Strong collaborator who is able to build and maintain positive working relationships with different levels of team members within the organization
Qualifications
Must Have:
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate’s or higher degree; OR appropriate combination of education and experience.
General Knowledge of IT functions and disciplines
Previous experience supporting Mac OS computers, Android Tablets with direct customer communication.
Understanding of Microsoft Office 365 services
Excellent communication (verbal and written), and customer service skills.
Solid troubleshooting skills (particularly remote)
Ability to multitask and prioritize tickets
Superior time management, follow-through, and organizational skills; ability to handle multiple priorities with a high degree of accuracy
Prior project work experience
Prior experience with vendor negotiations
Hours
40 (Monday - Friday)
How to Apply
  • Schedule Your Interview for IT Department Openings
  • Contact Hiring Manager
    Jeremy Daniel
  • Apply Online Now